Service Business Development Coordinator (BDC) Manager- Import & Domestic Job at Rosen Automotive Group - Milwaukee & Madison Division, Milwaukee, WI

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  • Rosen Automotive Group - Milwaukee & Madison Division
  • Milwaukee, WI

Job Description

Service Business Development Coordinator (BDC) Manager- Import & Domestic Location: Greenfield, WI Job Summary The Service BDC Manager is a dynamic leader responsible for driving service growth through strategic outreach, exceptional customer engagement, and strong team leadership. This role oversees all service-related inbound and outbound communications, ensuring every customer interaction reflects a high level of professionalism and service expertise. The ideal candidate brings a deep understanding of automotive service operations, combined with the ability to lead, coach, and develop a high-performing team. You will play a key role in increasing service appointments, improving retention, and delivering outstanding customer experience that builds long-term loyalty. Benefits

  • Competitive Pay
  • Medical, Vision, and Dental Insurance
  • 401(k) Retirement Plan
  • Group Life Insurance
  • Flexible Spending Account (FSA)
  • Paid Vacation
  • Employee Discounts
Responsibilities Leadership & Team Development
  • Lead, coach, and develop the Service BDC team to achieve performance goals
  • Monitor individual and team performance metrics, providing ongoing feedback and training
  • Foster a positive, accountable, and customer-focused team culture
  • Partner with Service Managers and Advisors to align departmental goals
Service Business Development
  • Develop and execute outbound call, text, and email campaigns focused on service retention, maintenance, and declined services
  • Drive appointment setting efforts to increase service traffic and shop capacity utilization
  • Identify opportunities to grow service business through customer follow-up, recalls, and maintenance schedules
  • Monitor and improve customer retention strategies
Customer Experience
  • Ensure all inbound and outbound communications deliver a high-quality, knowledgeable service experience
  • Assist customers with scheduling, service recommendations, and general inquiries
  • Handle escalated customer concerns with professionalism and urgency
  • Build and maintain strong relationships with customers to promote repeat business
Operations & Performance Management
  • Track and manage all service leads and appointments within the CRM
  • Maintain daily, weekly, and monthly performance reports and forecasts
  • Analyze key metrics such as appointment show rates, conversion, and retention
  • Continuously evaluate processes to improve efficiency and effectiveness
Community & Brand Presence
  • Support initiatives that enhance the dealership’s reputation as a trusted service provider in the local community
  • Build relationships with referral sources and customers to expand service reach
Qualifications
  • Minimum of 2+ years of automotive BDC, service, or related leadership experience preferred
  • Strong knowledge of automotive service operations, maintenance schedules, and repair processes
  • Proven leadership experience with the ability to motivate and develop a team
  • Excellent communication, organization, and time management skills
  • Results-driven mindset with a focus on achieving and exceeding goals
  • Proficient in CRM systems and computer applications
  • Team-oriented with a collaborative leadership style
  • Willing to submit to a pre-employment background check

Job Tags

Full time, Local area, Flexible hours

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