The Company
Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do.
People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything in between our roles aim to provide each person with meaningful impact and plenty of space to grow.
The Team
The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Expert Services team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Technical Consultant is the functional and technical expert of a customer engagement team consulting with customers and configuring the ServiceNow Risk & Resilience products based on configuration leading practices all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
Develop solutions for our customers through technical configuration of the Risk & Resilience products
Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization
Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization
Advise customers in their efforts to take advantage of the ServiceNow Risk solutions standard capabilities in their efforts to improve their Risk processes
Participate in customer design workshops focused on ServiceNow Platform and Risk solution technology
Drafting more technically-focused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and provides ad-hoc oversight/training for the customers future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (REST/SOAP API Integration Hub etc.) with multiple systems
Develop required workspace components using UIB and otherwise to meet the acceptance criteria
Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Supporting specific services sales activities when required
Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 30% travel annually driven by customer needs and internal meetings
Qualifications :
In order to be successful in this role we need someone who has:
Current active ServiceNow certifications:
o Certified System Administrator (CSA)
o Certified Implementation Specialist in Risk and Compliance (CIS-RC)
10-12 years of ServiceNow configuration/development experience for complex highly-capable technologies inclusive of integrations
10-12 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience configuration/development experience
Demonstrated ability to influence and consult (providing options with pros cons and risks) related to the Risk & Resilience solutions while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems
Experience with Web Technologies (XML HTML JavaScript Web Services Bootstrap CSS middleware LDAP SSO etc.) and working with SaaS technologies
Proficiency in ServiceNow scripting and Glide Scripting
Strong interpersonal skills customer-centric attitude and ability to deal with cultural diversity
Proven team player and team builder
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
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