Job Description

Outreach Partnership Specialist

Military Enrollment Operations
Exempt, Contingent II, Full Time, Pay Grade 1.3
Job location: Honolulu, HI

Essential Duties & Key Responsibilities:

University of Maryland Global Campus (UMGC) seeks an energetic and outgoing individual to serve as an Outreach Partnership Specialist (OPS). Reporting to the local Assistant Director, the successful candidate will be responsible for business development activities in the assigned geographic areas that drive relationships that lead to new student growth at UMGC. The OPS will use strong critical-thinking and business development skills to market UMGC's brand proposition to a diverse population of potential veteran and to applicable consumer learners.   Successful candidates enjoy working in a high energy, fast-paced environment, demonstrate enthusiasm and initiative, and possess excellent interpersonal skills and the ability to establish rapport with prospective students in order to generate inquiries. The Outreach Partnership Specialist must be a collaborative team player who will work closely with a regional Success Coach to provide concierge- level support to the newly enrolled students that result from recruitment events. The OPS must also work closely with the assigned Corporate Learning Solutions Account Manager in initiating engagement with prospective community colleges, businesses, and defense contractor agencies.

Duty Hours and Location: 

This position will require up to 75% travel within an assigned region that is primarily day travel within the local community, with some out-of-state travel to include training and regional conferences. Some evening hours may be required to attend education and transfer fairs held after normal work hours.  This position is not eligible for telework or remote work. The Operation Partnership Specialist is expected to be highly visible daily developing business relationships through networking in the local community and attending events.

Accountabilities Include:

• Independently represent the University at locations throughout their assigned region at recruitment events, transfer fairs and on community college campuses

• Proactively engage and network with community stakeholders, to include local alumni, students, community college staff and leadership, business leaders, and veterans in assigned territory.

• Provide proactive input and creative support at local events such as Community College Open Houses and Transfer Fairs, College/Academic Fairs, Alumni gatherings, and other specialized events held in assigned geographic areas.

• Participate in local education associations, Chamber of Commerce events, Veterans-related conferences, and organizations to provide presentations that promote UMGC's brand and value proposition.

• Create and deliver multimedia and PowerPoint presentations geared towards motivating and inspiring students to explore possible degree programs at UMGC and associated career fields.

• Be highly visible and dynamic to generate leads from local recruitment events.

• Develop referral leads from prospective students, UMGC alumni and /or personal networks.  

• Possess thorough understanding of UMGC product knowledge, policies, procedures, and systems to guide prospective students effectively and accurately.

• Provide students with available tools and resources by anticipating needs through consultative conversations.

• Provide comprehensive responses to student questions regarding transfer credit.

• Maintain departmental Service Level Agreements in line with management expectations.

• Maintain and expand knowledge and proficiency with UMGC systems to include Salesforce, Peoplesoft, On Base, and the Student Portal

• Serve as the primary POC for coordinating and providing consistent outreach projects and services to civilians, alumni, and veterans as assigned.

• Perform other job-related duties as assigned.

• Home office for Hawaii position is in Pearl City, Oahu

• Home office for San Diego position is in Mission Valley

RESPONSIBILITIES INCLUDE:

• Participate in onsite student-facing events and limited virtual events within assigned region to generate inquiries - up to 75% local travel required.

• Drive new student recruitment through problem solving in a way that leaves the new student feeling as if they have a strong advocate for their success, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of the university.

• Demonstrate high quality customer service throughout all client interactions.

• Experience working in a customer-facing, goal-oriented presentation, and inquiry generation role.

• Be knowledgeable of UMGC services to include hybrid classes and testing services at military and civilian sites.

• Maintain a mastery of articulation and advising content knowledge for all university, community college agreements and corporate alliance programs.

• Perform other duties as assigned.

DUTY STATEMENTS:

• Employees are required to work some evening and weekend hours.

• Employees may be required to work certain holiday hours based on business need.

• Employees are expected to assist and attend special events at their assigned location's office.

REQUIRED EDUCATION AND EXPERIENCE:

• An earned bachelor's degree from an accredited institution of higher learning and 2+ years of relevant work experience providing outstanding customer service.

• Candidates must possess excellent customer service and time management skills, high learning agility, creative problem solving, interpersonal, oral and written communications, with strong attention to detail and accuracy.

• Excellent interpersonal communication skills for both one-on-one interactions and group presentations with diverse populations of students

• Candidates must demonstrate a clear understanding of professionalism and the demonstrated ability to work responsibly and independently. 

• Excellent computer and keyboarding skills (Microsoft Office, inclusive of Word, Excel, PowerPoint)

• Candidates must have a good driving record along with reliable transportation and auto insurance.  Air travel will also be required.

PREFERRED EDUCATION AND EXPERIENCE:

• Previous experience in any of the following areas:  online higher education admissions, advising, enrollment management, recruiting, educational or training-industry sales, consultative sales of a service offering, or experience in a high-volume, customer service environment.

All submissions should include a cover letter and resume.

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