Job Description

Requisition ID: 109788 

Share Our Purpose. Be Yourself. Feel Valued.  

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit  amwater.com and join American Water on  LinkedIn ,  Facebook , X  and  Instagram .

Primary Role

Responsible for developing and delivering a comprehensive and creative array of external communication activities related to educating audiences and enhancing the image and brand of American Water among stakeholders. External Communications responsibilities include:

• Drive a concentrated public relations effort to continually amplify and extend the American Water brand across all digital platforms and with media (print, online and broadcast). Coordinate public relations efforts with external affairs, government affairs, investor relations, human resources, engineering and other functional units.
• Responsible for assisting in developing digital communications strategies and coordinating the communication of key corporate messages aligned with and mutually reinforcing American Water’s strategic goals and vision.

Work Environment

• Hybrid work schedule 3 days in the office, 2 days offsite.
• Reporting location: Camden, NJ

Important Information

Posted range is $100-125K

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

This position may be eligible for annual incentive pay and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! 

Key Accountabilities

• Support the execution of corporate communications through earned, owned and paid media that enhance the company’s position among customers and corporate stakeholders
• Provide support and alignment to state external affairs and communication teams, other business units and digital communications; support crisis communications activities.
• Provide assistance as needed with M&A/integration and investor relations communications
• A critical resource in the development and execution of integrated communications, including but not limited to employee, customer and community-related communications tools
• Works in a cross-functional manner across the business to coordinate communications activities and news/announcements
• Supports the creation of materials and tactics to help educate customers on issues to increase/amplify American Water’s brand, thought leadership and customers service/experience.

Knowledge/Skills

• Excellent writing skills with the ability to tell a persuasive/compelling story.
• Speed, flexibility and adaptability and ability to work under pressure in a fast-paced environment
• Advanced knowledge and experience in legacy and emerging social media outlets
• Efficient working knowledge across Adobe Creative Suite, including graphic design and intermediate video editing and Canva
• Team player with ability to be proactive, collaborative and build relationships outside the communications function
• Effective presentation and speaking skills

Experience/Education

• Bachelor’s degree in marketing, public relations, communications or a related field required.
• Minimum 5 years of relevant experience in public relations, media relations and/or community relations in a fast-paced corporate and/or agency environment.

Travel Requirements

• Flexibility and willingness to travel.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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