Job Description

City Volkswagen of Highland is growing! We are seeking a driven, detail-oriented Finance & Insurance Manager to join a highly respected team that sets the standard for exceptional Volkswagen retail experiences throughout Northwest Indiana and the Chicagoland South Suburbs. As one of the highest-rated Volkswagen dealerships in the region, we take pride in delivering a best-in-class customer experience built on transparency, professionalism, and performance. This is an opportunity to join a culture that values teamwork, compliance, customer satisfaction, and high-level production in a fast-paced automotive environment. We are looking for our next Finance & Insurance Manager to truly be a key member of our leadership team — someone who values delivering an exceptional customer experience while performing at a high level. The right candidate understands that compliance, profitability, and customer satisfaction must work together, and is committed to building long-term customer relationships while maximizing F&I performance. Pay and Benefits * $150,000+ Performance-Based Income Potential * Fast, impactful onboarding—hit the ground running * 401(k) with employer match * Medical, dental, and supplemental insurance options * Paid vacation and holidays * 5-day work week – CLOSED Sundays * Employee discounts on vehicles, service, and more * Monthly employee recognition and positive team culture * Real opportunities for career growth and advancement Job Responsibilities * Maximize department profitability by structuring deals for optimal gross and product penetration * Present and sell vehicle service contracts, GAP, protection plans, and aftermarket products * Arrange and secure vehicle financing solutions for customers * Maintain strong relationships with banks, credit unions, and lending institutions * Ensure accurate and compliant paperwork including title, registration, tax, and tag documentation * Monitor and achieve monthly/annual objectives for sales, gross profit, and key expense metrics * Establish and maintain efficient delivery processes * Drive high CSI (Customer Satisfaction Index) scores * Support sales team performance through coaching, communication, and process consistency Jon Qualifications * Minimum 2 years of Automotive Finance & Insurance (F&I) Manager experience required * Proven success in deal structuring, menu presentation, and selling value-added products * Fully versed in leasing, subprime/special finance, and lender guidelines * Strong knowledge of state laws, compliance requirements, and dealership paperwork * High ethical standards, attention to detail, and accountability * Excellent communication and customer service skills * Professional appearance with a strong work ethic * Computer literate with the ability to multitask and manage time effectively Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. All qualified applicants are encouraged to apply.

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