Location: Seeking candidates residing in Puerto Rico who will be working in close collaboration with our corporate headquarters in Allen, Texas (Dallas-Fort Worth area).
About the Position
This is an entry-level position for anyone interested in joining the Sol-Ark sales team as a “junior-level” Field Application Engineer (FAE). The FAE is a core member of the Sales organization, serving as a technical partner to customers and the sales team. This role combines deep product knowledge with relationship-driven support to help our installer, distributor, and EPC partners design and deploy best-in-class Sol-Ark systems. The initial responsibilities for the role will be primarily focused on field support of new residential and commercial BESS. In time, it will evolve to fully encompass the additional responsibilities of a FAE as listed below under Key Responsibilities.
FAEs guide customers through design reviews, installation best practices, and advanced troubleshooting, ensuring every project meets both technical and business objectives. They also act as the Voice of the Customer, providing structured field feedback to our internal Product and Applications Engineering teams to drive continuous improvement.This is a hands-on, customer-facing role ideal for professionals who can blend technical acumen with communication skills — helping customers succeed before, during, and after the sale.Key Responsibilities:
● Partner with Regional Sales Managers to provide pre-sales technical consultation and system design support.
● Conduct design and application reviews for complex hybrid inverter and energy storage projects.
● Collaborate with Technical Support team on field commissioning, troubleshooting, and VIP-level issue resolution for key accounts.
● Deliver installer trainings, webinars, and technical demos that accelerate partner enablement.
● Act as the customer advocate within Sol-Ark, relaying real-world insights to influence product roadmaps and documentation.
● Collaborate with Product and Applications Engineering to refine installation standards and technical collateral.
● Identify opportunities to proactively solve customer problems and propose scalable solutions before they escalate.
● Support trade shows, roadshows, and sales presentations as the technical subject matter expert.
● Up to 50% travel possible.
● Field Work is required.
Qualifications:
● Field working knowledge & experience of solar PV, battery energy storage systems, and hybrid inverters.
● Excellent communication and presentation skills for both technical and non-technical audiences.
● Proven ability to support the sales process with technical clarity and professionalism.
● Strong organizational and follow-up discipline — ownership mentality.
● Customer-first mindset with ability to balance technical accuracy and business priorities.
Preferred Qualifications:
● 2 to 4 years in solar or energy storage as a field engineer, installer, sales engineer, or technical support professional.
● BS degree in Engineering
● NABCEP certification or equivalent technical training.
● Experience with commissioning tools, system monitoring, and remote diagnostics.
Benefits: Market competitive salary based on experience
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