Contact Center Technology Consultant (NICE CXone)
About the Role
Voxai Solutions, Inc. in Coppell, TX is seeking an in-person Contact Center Technology Consultant with hands-on experience in NICE CXone to support and enhance modern, cloud-based customer engagement platforms. This role is ideal for someone who enjoys solving technical challenges, improving system performance, and working directly with advanced contact center technologies including AI, IVR, and omnichannel solutions.
You will play a key role in day-to-day system support, configuration, and optimization , while contributing to ongoing platform improvements and new feature deployments.
We apply purpose-driven digital strategy and tailor-made CX solutions powered by Genesys products to elevate your brand.
Voxai is the partner for brands looking to embrace a customer-first and digital-first mindset. We exist to empower clients to own experiences that satisfy unmet customer needs. We help our clients reimagine their contact center to serve customers and employees better and provide sustainable growth through new experiences.
Perform hands-on configuration within NICE CXone , including call flows, routing, and platform enhancements
Provide ongoing support, maintenance, and optimization of enterprise contact center platforms
Build and maintain IVR workflows, dialog flows, and self-service automation
Support AI-driven customer engagement tools , including chatbots and virtual assistants
Troubleshoot system issues, analyze root causes, and resolve or escalate as needed
Monitor platform performance and recommend improvements to enhance customer experience
Collaborate with internal teams and stakeholders on system updates and enhancements
Assist in implementing new features, integrations, and platform updates
Direct, hands-on experience with NICE CXone (NICE inContact) – this is required
2+ years working with contact center platforms (NICE, Genesys, Cisco, Avaya, etc.)
Experience configuring call routing, skill-based routing, and contact flows
Familiarity with IVR systems, voice platforms, and digital channels (chat, messaging, etc.)
Understanding of CTI (Computer Telephony Integration) concepts
Exposure to AI/self-service tools and chatbot technologies
Basic knowledge of JavaScript, HTML, or web-based technologies is a plus
Strong troubleshooting, analytical, and communication skills
Experience working in cloud-based contact center environments (CCaaS)
Experience with Cognigy or similar conversational AI platforms
Background in contact center analytics, reporting, or workforce optimization tools
Bachelor’s degree in Information Technology, Computer Science, or related field
Equivalent hands-on experience will also be considered
Competitive compensation and growth opportunities
401(k) with company match
Medical, dental, and vision coverage
Health Savings Account (HSA)
Generous paid time off
Employee referral incentives
...Freeway Service Patrol Tow Truck Drivers!!!(san jose north) compensation: Competitive employment type: full-time Heavy/Light Duty... ...possess a Class A license Light Duty Tow Truck Drivers -- no experience necessary Essential Duties and Responsibilities include:...
...Job Description Job Summary The Purchasing Agent/Buyer is responsible for sourcing, negotiating, and procuring materials... ...schedules. This position is in-person preferred, with possibility of remote work. Key Responsibilities Source and purchase metal...
...capacity with Pheasants Forever, Inc. (PF), USDA Natural Resources Conservation Service (NRCS), Soil and Water Conservation Districts (SWCDs),... ...on conservation planning, habitat planning and other wildlife related practices. Meet with local chapters of Pheasants Forever...
Skilled Nursing Facility - Rehab Director Opening PTA or SLP needed for this position Full time Grayling, MI Salaried position with Quarterly bonus We are seeking a PTA or SLP with recent Rehab Directors experience in a SNF setting, has held an Assistant Rehab...
...Assists and encourages students and staff to properly use the facility and materials in the library. Library Assistants are paraprofessional librarians at the High School, K-8,... ...minimum of two years of progressive library experience or equivalent work experience You...