Job Description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers .

In this role, you will support the Company’s growth in selling products and services to new and existing small business clients through remote channels such as telephone and virtual consultations. In this foundational role, you will learn to identify the unique needs of small business customers and deliver tailored solutions that support their growth. You will contribute to maintaining and growing revenue by supporting renewal efforts and identifying opportunities for cross‑sell and up‑sell. This role serves as a development path into our Small Business sales roles, offering hands‑on experience, strong training, and the opportunity to build essential sales skills for long‑term career growth.

Essential Key Responsibilities

• Qualify leads based off Budget Authority Need and Timeline (BANT) and pass to the appropriate internal Small Business Sales team.
• Be able to conduct a needs-based assessment and transition the customer's needs to the best product and solutions available within scope of role, and lead pass when opportunity arises
• Develop an in-depth understanding of all the Small Business product suite's features, functionality, and benefits.
• Effectively manage and follow up on assigned leads, ensuring a seamless transition from lead to client engagement.
• Provide customized solutions based on the unique requirements of the prospect, ensuring alignment with their goals and objectives.
• Nurture leads through sequenced outreach, timely follow-ups, and appointment setting where applicable.
• Complete the required number of outbound calls on a daily basis to qualify prospects and schedule appointments for the Account Executives (Outbound).
• Additional duties as assigned

Education & Experience

• Required Years of Relevant Experience: 2 to 4 years
• High School Degree: Required
• Associate's Degree: Preferred
• Bachelor's Degree: Preferred

Essential Skills and/or Certifications

• An assertive, persistent, self-motivated professional who is a strong listener with a positive attitude and a limitless amount of energy.
• Possess an aptitude for quickly grasping selling techniques and product knowledge.
• Experience selling an intangible product and/or inside sales experience is strongly preferred.
• Has a proven track record of achieving/exceeding quota and ability to thrive in a high volume, high energy, fast-paced, sales-driven call center environment.
• Computer knowledge with good communication, organizational and time management skills.
• Clear, confident phone presence; excellent active listening and objection handling.
• Comfortable initiating contact with unfamiliar prospects and driving engagement through effective phone outreach.
• Maintains energy, professionalism, and consistency while handling large volumes of outreach and frequent rejection.
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs. 

Key Stakeholders

• External Clients, SMB Account Executives, Customer Service, Sales Operations, Sales Compliance, Marketing, Training and Enablement

Physical Requirements

Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

• Ability to sit, speak and operate telephone and/or computer for long periods of time
• Ability to handle pressure, stressful conditions, and conflict resolution
• Ability to work day, evening and/or weekend hours as needed
• Regular attendance in the office

Benefits We Offer

·Generous paid time off in your first year, increasing with tenure.

·Up to 16 weeks 100% paid parental leave after one year of employment.

·Paid sick time to care for yourself or family members. 

·Education assistance and extensive training resources.

·Do Good Program: Paid volunteer days & donation matching.  

·Competitive 401k with company matching.

·Health & wellness benefits, including discounted Wellhub membership rates.

·Medical, dental & vision insurance for you, spouse/partner & dependents.

All Dun & Bradstreet job postings can be found at . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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Equal Employment Opportunity (EEO) : Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found  . We participate in E-Verify - The current poster can be found .

Accommodations information for applicants with disabilities : Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to to let us know the nature of your accommodation request and your contact information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit

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